BottleFillingStations.com is an online supplier of high quality drinking fountains, filters, and parts. If there are any issues with your order, we will work with you to form a solution.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you would like to return your unused item, we refund you less a 25% restocking fee and original shipping fees (if applicable).

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Please note there are NO RETURNS for outdoor models.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Additionally, Bottle Filling Stations and Water Coolers cannot be shipped via FedEX, UPS, or Speedy, as this puts the system at risk for damage. These products must be shipped via freight. Please email or call us with any questions pertaining to shipping your return item.

How to Request Return 

Request return by contacting us here or calling (855) 558-9600 with with following:

• company name
• order #
• serial # of product(s)
• problem with product(s)

Q: What are the shipping rates?  (U.S. only. For International Rates, contact us) 

A: All orders in Continental U.S. over $1,500 qualify for FREE Shipping (limited time only).

NOTE: Free Shipping only applies to the product(s), not installation sales. 

Exceptions may apply to islands and other remote territories.

All orders shipped by the carrier of our choice.

Standard shipping

Standard shipping rates DO NOT include inside delivery and/or lift gate services.  By selecting Standard Shipping, you are hereby declining these extra services.

*Note: If you are a school, and you select Standard Shipping, you are hereby declaring that you either have a receiving dock for deliveries, or you are able to get the package off of the truck yourself.  Appointment required for all school deliveries.

Premium shipping

Premium shipping rates DO include inside delivery and/or lift gate services.

**Note: If Standard Shipping is selected at time of purchase, and inside delivery is requested of the carrier at time of delivery, an additional fee will be charged, and the consignee will be responsible. 

Rates

Both Standard and Premium shipping fees vary depending on the state and order size. Premium shipping rates are an extra $65.

• Very small orders: Under $100 (All states* are $7.90 for standard shipping)
• Small orders: $100 and $499.99
• Medium-size orders: $500 and $1499.99
• Large orders: 1499.99 and up (All states* qualify for Free standard shipping)

AL: Small – $29.90 / Standard – $89.90

AZ: Small – $49.90 / Standard – $129.90

AR: Small – $29.90 / Standard – $89.90

CA: Small – $49.90 / Standard – $129.90

CO: Small – $49.90 / Standard – $129.90

CT: Small – $19.90  / Standard – $79.90

DE: Small – $19.90 / Standard – $79.90

FL: Small – $29.90 / Standard – $89.90

GA: Small – $29.90 / Standard – $89.90

ID: Small – $19.90 / Standard – $79.90

IL: Small – $19.90 / Standard – $79.90

IN: Small – $19.90 / Standard – $79.90

IA: Small – $29.90 / Standard – $89.90

KS: Small – $39.90 / Standard – $109.90

KY: Small – $29.90 / Standard – $89.90

LA: Small – $29.90 / Standard – $89.90

ME: Small – $29.90 / Standard – $89.90

MD: Small – $19.90 / Standard – $89.90

MA: Small – $19.90 / Standard – $79.90

MI: Small – $19.90 / Standard – $89.90

MN: Small – $19.90 / Standard – $89.90

MS: Small – $29.90 / Standard – $89.90

MO: Small – $29.90 / Standard – $89.90

MT: Small – $19.90 / Standard – $89.90

NE: Small – $29.90 / Standard – $109.90

NV: Small – $19.90 / Standard – $89.90

NH: Small – $19.90 / Standard – $89.90

NJ: Small – $19.90 / Standard – $79.90

NM: Small – $39.90 / Standard – $109.90

NY: Small – $19.90 / Standard – $89.90

NC: Small – $19.90 / Standard – $89.90

ND: Small – $39.90 / Standard – $109.90

OH: Small – $19.90 / Standard – $79.90

OK: Small – $39.90 / Standard – $109.90

OR: Small – $19.90 / Standard – $89.90

PA: Small – $19.90 / Standard – $89.90

RI: Small – $19.90 / Standard – $89.90

SC: Small – $19.90 / Standard – $89.90

SD: Small – $39.90 / Standard – $109.90

TN: Small – $29.90 / Standard – $109.90

TX: Small – $39.90 / Standard – $109.90

UT: Small – $39.90 / Standard – $109.90

VT: Small – $19.90 / Standard – $89.90

VA: Small – $19.90 / Standard – $89.90

WA: Small – $19.90 / Standard – $79.90

WV: Small – $29.90 / Standard – $99.90

WI: Small – $19.90 / Standard – $79.90

WY: Small – $39.90 / Standard – $109.90

**For orders to Hawaii, Alaska or Canada, please email us at support@bottlefillingstations.com for a quote with custom shipping fees

Q: How long does it take for a shipment to be delivered? 

A: 3-7 business days in the U.S (exceptions may apply).  Expedited shipping options are available.  For a more accurate estimate, please contact us with the desired model #, quantity, shipping zip code, and expected order date.

Q: Do you ship Internationally?  

A:  Yes. Request custom rates by contacting us with the desired model #, order quantity, shipping address and expected order date.

I- Shipping fees

For custom discounted shipping prices, please email us with the information below and we’ll be happy to follow up with a quote and order link.

• Model number
• Order quantity
• Destination zip code

Standard (non-custom) shipping fees per province are as follows for all orders* (All prices in USD):

• Province: Fee for orders < $500 || Fee for orders > $500
• Alberta: $475 || $800
• Brittish Columbia: $375 || $750
• Manitoba: $475 || $800
• New Brunswick: $475 || $800
• Newfoundland and Labrador: $475 || $775
• Northwest Territories: $550 || $850
• Nova Scotia: $475 || $775
• Nunavut: $550 || $850
• Ontario: $375 || $750
• Prince Edward Island: $550 || $850
• Quebec: $475 || $800
• Saskatchewan: $475 || $800
• Yukon: $550 || $850

*We reserve the right to cancel an order and follow up with a revised quote if actual shipping rates exceed the standard shipping fee.

Q: Do you have high-quantity pricing?

A: Yes, we can send you a custom quote for high-volume orders.  Contact us with the following information:

• Model Number(s)
• Quantity
• Shipping Address
• Expected order date

Q: Is there a warranty for an Elkay and Halsey Bottle Filling Station?  

A: Yes, the following warranties apply: Refrigeration System Elkay and Halsey Taylor refrigeration systems include a 5 year limited warranty. Electrical Parts & Water System The Elkay and Halsey Taylor warranty for electrical parts and water system is valid 18 months from the factory shipment or 12 months from the date of installation.  The warranty will honor which ever date falls first. View more warranty details here.

Q: How do I request a Warranty for my order? 

A: Request warranty by contacting us here or calling (855) 558-9600 with the following:

• company name
• order #
• serial # of product(s)
• problem with product(s)

Q: My product is broken. Do you offer troubleshoot services?

A: Yes, we will provide lifetime troubleshoot advisory to help diagnose and solve your problem. Please note that certain problems may require additional service.

Q: How do I install an Elkay or Halsey Taylor Bottle Filling Station?

A: Installation instructions vary by model.  Each unit shipped contains installation instructions.  Also, BottleFillingStations.com includes installation instructions for each model on the product pages.

Q: Do you provide installation services?

A: Yes we do! Our nation-wide installation network will assure your new drinking fountain is being installed the right way the first time.

Contact us with the following for a custom quote:

1. Pictures of the desired installation location(s).
2. Model #’s and Quantity of new bottle fillers (we can help you decide if you’re unsure)
3. Company Name
4. Zip Code of Installation Site
5. Target Installation Date

Q: How old can my existing Elkay or Halsey Taylor fountain be for a retrofit install?

A: We advise that NON-CHILLED fountains less than 10 years old are suitable for a retrofit. We advise that CHILLED fountains less than 5 years are suitable for a retrofit. Not sure how old your model is?  We can find out for you. Contact us with your existing fountain’s serial #, which you can find at the bottom of your fountain.

Q: Are these bottle filling stations ADA compliant? 

A: All bottle filling stations are designed for ADA compliancy; however, we advice you to check the spec sheet to verify compliance. The spec sheet can be found on the product page at BottleFillingStations.com.

Q: How long does it take to install an Elkay or Halsey Taylor retrofit?  

A: It varies, but the typical Bottle Filling Station retrofit install takes 2-3 hours.

A: It is recommended to routinely clean your Bottle Filling Station with a soft cloth and mild dishwashing soap to spray and wipe down the unit.  See video here (jump to 0:48 min) It is also recommended to clean the flexible fill mat.  Remove the four screws to wipe beneath and on top of the mat.  See VIDEO here (jump to 2:35 min)

Q: How do I replace my Elkay or Halsey Taylor Bottle Filling Station FILTER?

A: When filter status light turns to red, the filter needs to be changed.  Follow these steps:

A: The WaterSentry Plus filters used in the Elkay and Halsey Taylor bottle filling stations reduces Aesthetic Chlorine, Taste and Odor, Particulate Class I, and Lead.

Q: How long do the filters last?

A: The WaterSentry Plus filters used in the Elkay and Halsey Taylor bottle filling stations have a 3,000 Gallon capacity, or about 20,000 20 oz. bottle fills.  

Q: How hard is it to change a filter?  

A:  Changing a filter is fairly easy.  Simply twist the used filter with a one fourth turn and replace with the new filter cartridge.  Filter replacements are available in single or bulk order (View Store).

Q: How do I reset the Filter Light on an Elkay or Hasley Taylor Bottle Filler? 

A: Reset filter light back to green by removing top cover and pressing the black reset button.  Select reset filter.  The light should appear as green.  Detailed instructions on filter light reset are included in produce package.

A: We recommend checking out our partner site’s resource: The Ultimate Guide: Fundraising for Water Bottle Filling Stations in Schools.